Troubleshooting Dead Outlets: From Breaker Boxes to GFCI Outlets

Electrical outages don’t have to be a traumatic event if you follow these easy steps to locate the source of dead outlets or a GFCI that won’t reset. Before you wander off with a flashlight, screwdriver, and a voltage meter, there are a few things to check if you have a blown circuit that doesn’t supply power to an outlet.

Photo Credit: Charlie Gawlik

Locate The Breaker Box

First a survey of how electric circuits work in your home. The power company delivers electricity to a breaker panel in your home. For most homes, it is in an easy-to-access, but out-of-the-way places like a hall closet, garage, or utility room.

If the electricians installed the breaker panel correctly, they labeled all the circuits on the adjoining back of the panel door.

Let’s say you’ve lost power in the living room of your home.  Check the labels for “living room.”  It should be on a chart that matches the breakers on the panel.  If “living room” is in the number five breaker spot, then check the number five breaker.

Power outlet box in with breaker switches
Your breaker box will likely be placed in an easy-to-access but hidden-away space. Ours is located in the basement furnace room. Photo Credit: Charlie Gawlik

Flip Any Tripped Breakers

A tripped breaker is usually easy to spot, with the lever going the opposite way from all the others while displaying the orange backside of the breaker lever.  Not all blown breakers are easy to spot. They are spring-loaded, and as they age, the spring can lose tension, letting the breaker cut the circuit, but not pop it all the way open for you to see.

Grab the breaker lever on number fifteen (in this example) push it one way, and then the other until it clicks back in place. If the power comes back on, your problem is solved. If the breaker pops immediately when you reset it, you’ve got an issue on the circuit. If the breaker holds, but there is still no power in the living room (in this example) it’s time to move down the circuit.

locating the proper breaker
Match up the labeled room or outlet with the breaker panel. If the breaker is flipped, switch it back to normal and hope you don’t hear a “pop”. Photo Credit: Charlie Gawlik

Check The GFCI Outlet

The second place to look is for GFCI (Ground Fault Circuit Interrupt) outlet. They’re different than the standard duplex outlet in design and easy to spot. GFCI outlets have a reset and a test button between the two receptacles.  Look closely at the two buttons. Is the reset button popped out?  Push on it and see if it goes in and clicks back in place. If it does, you’ve solved the problem.

gfci outlet with test and reset button visible
A GFCI outlet will have both a “test” and “reset” button. If one of those is popped out, then push it back in. Photo Credit: Charlie Gawlik

GFI outlets are a safety feature primarily for kitchens, baths, utility rooms, or any other location where electricity can come in contact with water. They are also frequently added to the first outlet on a circuit as extra protection.

If the GFCI trips, the entire circuit goes down. If traditional outlets have an issue, it can trip the GFCI, shutting down the entire circuit. Most homes rarely have more than six outlets on one circuit, with four being the standard number.

gfci outlet near kitchen utensils
GFCI outlets are a great option in bathrooms and kitchens. Photo Credit: Charlie Gawlik

Try Disconnecting All Devices

If the GFCI remains off after you reset it, you should still look for possible problems down the line. Possibly an appliance that is failing, or a broken light bulb as examples. If the GFI pops or won’t hold when you push reset, unplug all the devices on the circuit. The odds are the GFCI will hold with no electrical devices attached.

If it holds, reconnect the devices one by one on the circuit. If you have a short in a device, it will trip the GFCI and you’ve found the problem.

outlet power
Outlets are frequently overloaded and can be damaged by cords being pulled too hard – Photo by Randy Tucker

If the GFCI reset does not hold when the devices are removed, or one outlet doesn’t work, while the others nearer the GFCI do, then you have a loose wire on one of the outlets.

It’s relatively easy to pull the cover off the outlet and test the outside lugs of the outlet with a voltmeter. If all four lugs show 120+/- current, you’ll have to repeat the process above the outlet until you find the loose wire.

In rare instances, the outlet itself can be broken. Sometimes jerking a cord out of the outlet can damage the socket, creating a short, or an intermittent short.  If all the outlets show connectivity, and one still doesn’t work, it’s time to replace the outlet.

Turn the circuit breaker off on the line. Remove the screws holding the outlet in place, unhook the wires and replace the outlet. It’s a good idea to take a cell phone photo of the outlet before you remove it. If the wires are removed from their original location you can see how the neutral (white), hot (black), and ground (green or bare) were originally connected.

Put everything back in place and test your work.  You’ll have the power back on in just a few minutes of work.